Returns We only accept returns and issue refunds for defective items. To initiate a return, please reach out to us at shop@flannr.com.

Refunds (if applicable) Upon receiving and inspecting your returned item, we will send you an email to confirm its receipt. Subsequently, we will inform you whether your refund has been approved or rejected. If approved, the refund will be processed and automatically credited to your original method of payment within a specified timeframe.

Late or missing refunds (if applicable) If you have not yet received your refund, we recommend checking your bank account first. Following that, contact your credit card company, as it may take some time for the refund to be officially posted. If the issue persists, reach out to your bank, as there may be a processing delay. If all else fails and you still have not received your refund, please contact us at shop@flannr.com.

Sale items (if applicable) Please note that only regular-priced items are eligible for refunds. Unfortunately, sale items, custom pieces, and pre-orders cannot be refunded.

Exchanges (if applicable) We only facilitate exchanges for defective or damaged items. If you require an exchange for the same item, kindly send us an email at shop@flannr.com.